Fuega AI LLC ("Fuega AI", "we", "our") is committed to protecting your privacy. This policy describes how we collect, use, store and protect your personal information when you use our services or visit our website.
1. Information We Collect
1.1 Information you provide
- Contact information: name, email address, phone number, business name
- Business information: business description, industry, location, target audience, marketing goals
- Access credentials: social media, Google Analytics, advertising platform and other service credentials needed to deliver our services
- Payment information: credit card or payment method details (processed by our secure payment provider)
1.2 Information collected automatically
- Website usage data: pages visited, time spent, device type, browser, IP address
- Cookies: we use essential cookies for site functionality and analytics cookies to improve user experience
1.3 Information from third parties
- Connected platform data: when you connect your social media, Google Analytics or other platform accounts, we access performance data necessary to deliver our services
2. How We Use Your Information
We use your information to:
- Deliver the digital marketing services you've contracted
- Create and publish content on your authorized platforms
- Manage and optimize advertising campaigns
- Generate performance reports
- Communicate with you about your service
- Improve our services and user experience
- Comply with legal obligations
3. Artificial Intelligence and Data Processing
Fuega AI uses third-party artificial intelligence models (including but not limited to OpenAI, Anthropic and Google) to generate content and marketing strategies. By using our services, you acknowledge that:
- Information about your business may be processed by these AI models to generate personalized content
- We do not share personally identifiable information of your customers with AI models
- Data sent to AI models is limited to information necessary for content generation (business description, brand tone, keywords)
4. Third Parties and External Services
We share information with third parties only when necessary to deliver our services:
- AI providers: OpenAI, Anthropic, Google (for content generation)
- Social media platforms: Meta, Twitter/X, TikTok, LinkedIn (for publishing approved content)
- Advertising platforms: Google Ads, Meta Ads (for campaign management)
- Payment processor: Stripe (for secure payment processing)
- Email marketing: email platforms (for sending approved newsletters and campaigns)
- Analytics: Google Analytics (for measuring performance)
We do not sell your personal information to third parties.
5. Data Retention
- Active client data: we retain your information while your account is active
- After cancellation: we retain basic contact information and billing records for 3 years to comply with legal and tax obligations
- Created content: content generated for your business is retained for 1 year after cancellation. You may request a complete copy before that deadline
- Deletion: you may request deletion of your data at any time by writing to [email protected]
6. Your Rights (GDPR / LGPD)
Regardless of your location, you have the right to:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate data
- Erasure: request deletion of your personal data
- Portability: request your data in a structured, machine-readable format
- Objection: object to the processing of your data for certain purposes
- Restriction: request restriction of processing of your data
To exercise any of these rights, write to [email protected]. We will respond within 30 days.
7. Security
We implement technical and organizational security measures to protect your information, including:
- Data encryption in transit (HTTPS/TLS)
- Restricted access to client data (principle of least privilege)
- Two-factor authentication on all internal accounts
- Regular review of access and permissions
8. Cookies
Our website uses:
- Essential cookies: necessary for site functionality (do not require consent)
- Analytics cookies: help us understand how the site is used (require consent)
You can configure your browser to reject cookies, though this may affect site functionality.
9. International Transfers
Fuega AI LLC is based in the United States. If you are located in the European Union, Brazil or another jurisdiction with data protection laws, by using our services you consent to the transfer of your data to the United States, where different levels of data protection may apply.
10. Children
Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors.
11. Changes to This Policy
We may update this policy periodically. Significant changes will be notified by email at least 30 days in advance.
12. Contact
For privacy questions or to exercise your rights, contact us: